Order & Shipping
We offer Worldwide shipping, no matter where you live.
The treatment of your order, the manufacturing of the product, requires our team 10 to 15 working days. But please be aware that for some countries (South America, Russia, Eastern and some Southern Europe countries), the shipping carriers may take more time to deliver your parcel, in most cases the deliveries for these countries take 20 to 25 business days. We give our maximum for you to receive your order as fast as possible without compromising the quality of our products.
As soon as we have shipped out your order, you'll receive a tracking number.
Generally, when we ship your package, it is been processed by the carrier, then they scan and and enter the tracking information. There might be a delay between these events, therefore the tracking information may not appear online immediately.
The reasons of this might be one of the followings :
The carrier hasn't accepted your package yet
The carrier hasn't scanned or entered the tracking information in the system
Your package was posted a long time ago, therefore the tracking information is not available anymore
*If you're not able to get any information concerning your order with your tracking number after 10 business days, therefore please contact us at email@example.com
If you made an order of more than one items, it may have been sent separately, due to the available stock. Do not worry, you'll be receiving them very quickly. If an item is missing, please contact us with your order number, the missing item's product title and photos of the package showing the shipping label.
*Please be advised that if you cannot provide us with the photos of the package showing the shipping label, it will not be possible for us to process your request.
What you can do in this situation is to ask your neighbors in the first place, maybe during your absenteeism your package was delivered to your neighbors.
If not, the second step is to check your local post office. Most of our customers that have been in the same situation as the yours have either found their package with their neighbors or else with the local post office. Therefore, all the domestic delivery issues become the responsibility of the local post office service once it's been shipped. Yo may contact them directly.
Another issue maybe that when processing your order, you may have entered a wrong and/or incomplete shipping details. Our team will NOT be held responsible for packages that have been sent to a wrong address due the buyer's fault.
Your order was attempted for delivery, but failed.
This may be due to one of the following reasons:
Item refused by the address
Incomplete or incorrect address
In some countries, our clients are advised to claim their package at their local post office. If the client doesn't claim it, the item will be re-shipped to our warehouse.
Maybe you were absent during the delivery time.
Regulations, rules and custom policies
If you haven't received your package, please be aware that some carriers have collection deadlines, therefore we advise you strongly to check as fast as possible at your local post office. Otherwise, the package will be returned to our warehouse.
If this situation is to happen, we can only wait to see if the package returns to us and it's only then that we will be able to give you two of the following options:
Resend the package but with additional shipping charges
Cancellation & Refunds
Yes, as long as your order is not "in process".
Of course, the cancellation of an order is possible as long as the order hasn't been shipped yet.
On the opposite, the cancellation of an order that has already been shipped is not possible.
Don't hesitate to contact us at : firstname.lastname@example.org, our team will do its maximum to answer your needs!
Due to the production method that we use, we cannot accept any returns. We only replace items, if they're defective or if you've received a wrong item.
All of our items are under strict quality controls before shipping. However, if your item is subject to any manufacturing default, then please send us the following informations at email@example.com :
Your security is our priority, we only propose secured and guaranteed payment methods.
All our payments with payments cards are processed via PayPal, which is one of the most secured platforms in the world. PayPal offers you its more than 10 years of experience concerning the secured online payments.
Your banking information are not communicated to us in any case, all of the payments are protected by our encrypted payment process.
Yes. The "HTTPS" present in the URLs of our shop testifies to the quality of our services. The HTTPS is the variant of the "http" secured by the use of SSL / TLS protocols. HTTPS is used to protect financial transactions from merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential nowadays. It's the best way to protect your data and protect yourself from hackers or identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an "s" which means "secure" and which is added to the "http" protocol on the website in the address bar.